Desktop Engineer

• Building a personal relationship with key client staff;

• Successful Service Delivery;

• SLA achievement and high level of customer satisfaction;

• Good communication around issues and opportunities - get things done, make things happen;

• Building service reports;

• Technical documents update and arrangement.

• Internal technical training to team and self-study for new technical and product

• Service reporting and sponsoring service delivery meetings;

• Removing all obstacles to customer satisfaction

• Looking out for client's and MTS long term interests;

• Following up if service delivery is not meeting expectations;

Qualifications:

1. Familiar with Avaya product line.
2. Good at troubleshooting skills.
3. Consultant skills to provide advice to client on continuous system improvement.
4. Language Requirements–English
Basic speaking and g...