Desktop EUC L1

Strong experience providing IT infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
Experience in installing, technically troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals' hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
Ability to lift / move computer equipment weighing up to 50 lbs.
Expert in desk side support and PC break/fix, including basic administration of Windows O/S and Mac/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to monitor...