Desktop EUC L1

IT Infrastructure Field Support – Responsibilities & Qualifications

• Strong experience providing IT infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technically troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals' hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk side support and PC break/fix, including basic administration of Windows O/S and Mac/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
• Usage Knowledge of TCP/IP networking,...