Desktop Support Analyst at WestJet

Join WestJet as a Desktop Support Analyst where you provide critical support for IT systems and user devices. This position requires in-person collaboration five days a week to foster teamwork.

In this role, you will facilitate the installation and maintenance of desktop computers, diagnose technical issues, and maintain network connectivity. Your skills will help ensure users receive prompt assistance and technical training. Successful candidates are expected to be detail-oriented and possess excellent communication abilities.

Key Responsibilities: • Configure and maintain laptops and desktop computers • Troubleshoot and resolve various IT issues • Support users with mobile device setup and operations • Maintain inventory of hardware and software assets • Keep network functionality seamless and reliable

Requirements: • Bachelor’s degree in Computer Science or similar • Experience in desktop support and user troubleshooting • Knowledge of operating systems an...