Desktop Support Analyst

Description

•Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures.

• Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone.

• Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future.

• Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals.

• Maintain inventory of all onsite hardware and software licenses.

• Install, repair, update, or uninstall desktop software.

• Perform directory administration and enterprise application access tasks.

• Serve as “remote hands” in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team.

• Troubleshoot a wide range of computer hardware and s...