Desktop Support Analyst

Description
Overview

Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.


Key Responsibilities

+ Deliver onsite and remote support for desktops, laptops, and peripherals

+ Diagnose and resolve hardware, OS, and application issues in Windows environments

+ Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement

+ Image, configure, and deploy new systems and upgrades

+ Manage users and access in Active Directory and support Microsoft 365

+ Track and resolve tickets within ServiceNow or similar systems

+ Escalate complex issues and collaborate with infrastructure teams

+ Maintain asset inventory and ensure compliance...