Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes.

Responsibilities:
• Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution.
• Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials.
• Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments.
• Support organizational e...