Job Description
**Req ID**: ******We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco.Mexico.
**Requirements**:- Availability to work 45 hours per week- Interest in working any shift- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**We Offer**:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 12 days of vacations- 50% Vacation bonus- Savings Funds- ...
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