Desktop Support Engineer

Key Responsibilities

• Provide technical support either by phone, remote access or deskside visits as needed
• Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
• Smart Hands and Feet support if required
• Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
• IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements

• Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
• Must have excellent customer service skills working with end users and VIP's
• Experienced in supporting MS office applications (offi...