Desktop Support Engineer

(Job ID: )
Responsibilities:

• Provide end-user support for Microsoft 365 in both Japanese and English.
• Troubleshoot and resolve incidents and service requests, escalating when necessary.
• Manage user accounts, permissions, and configuration updates.
• Perform operational and administrative tasks for Microsoft 365 using PowerShell, including automation of routine activities.
• Create and manage support tickets, documenting troubleshooting steps and resolutions using ITSM tools.
• Coordinate with internal teams and external vendors to resolve issues and ensure follow‑ups.
• Maintain and update knowledge articles, SOPs, and FAQs.

Requirements:

• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Able to work on a 24x7 shift based schedule
• Diploma holder with 3–5 years of relevant experience.
• Experience in IT Helpdesk or Service De...