Job Description
An established IT solutions provider is seeking an experienced and customer-focused Desktop Support Engineer (Customer Services) to join their technical operations team.
The successful candidate will be responsible for ensuring the smooth running of customer environments , maintaining system availability at the highest level, and resolving incidents efficiently within SLA timelines . This role requires a proactive individual with strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service. Key Responsibilities
Take ownership of customer requests and proactively manage technical issues.
Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs) .
Provide onsite and remote desktop support for customer environments.
Perform diagnostic testing, troubleshooting, and incident management.
Deliver advanced desktop diagnostics and implement routine change requests. ...
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