Desktop Support Engineer

Iloilo City, Western Visayas, Philippines

Responsibilities

1. Manage tickets within TTResponse and TTResolve SLO
2. Troubleshoot end user issues onsite with regards to
   • Windows Operating System
   • Microsoft Office
3. Provide level 1 user side troubleshooting for
   • Network issue
   • Phone issue (soft and hard phone)
4. Triage client application issues to determine if the issue is to be resolved by client IT
5. Process user laptop return (farm in) including OS imaging
6. Process user laptop request (farm out)
7. Process user peripherals request such as but not limited to headsets, mouse, monitors
8. Validate network port status and work with network team on port enablement
9. Onsite triage for network and server issue, and elevate to appropriate team for action
10. Validate hardware issue and work with vendors for repair/replacement
    • Rec...