Desktop Support Engineer

The Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms. You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.
The candidate must be available to visit both these locations if asked - Strategy & Tuas.
Key Responsibilities & Skills
Support for Windows platforms (Windows 7, 8, 10, 11)
Working knowledge of Windows (MacOS is a plus)
Strong experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
Basic troubleshooting of iOS, Android, and smart devices
Asset and inventory management experience
Strong troubles...