Job Description
Desktop Support Engineer – MSP Focused
Location:
Remote (Must be willing to work EST Time zone)
Type:
Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an
Desktop Support Technician
with experience in
ConnectWise RMM, Datto, and MSP environments
. You'll be the first line of support, handling tickets via
calls and emails
with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via
ConnectWise RMM
and other ticketing systems. - Perform backup monitoring, b...
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