Desktop Support Manager

**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 2-3 days a week._**

**_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._**

**Job Summary:**

Leads a team of desktop support specialists delivering second-level technical assistance in a customer-focused environment. Ensures service level targets are met through effective oversight of daily operations, including task assignments, queue management, response monitoring, escalation resolution, and client satisfaction. Drives team performance by aligning goals with productivity and quality metrics. Leverages data analysis to guide decisions and offer strategic recommendations.

**Essential Duties and Responsibilities:**

+ Leads and mentors a team of desktop support technicians, fostering a collaborative and high-performance environment.
+ Oversees daily support operations, includin...