Desktop Support Senior Associate - Helpdesk

NTT

Full-time Guadalajara, Jalisco Computer Occupations

Posted:

June 03, 2026

Location:

Guadalajara, Jalisco, Mexico

Job Description

                    JOB DESCRIPTION We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.
General Duties and Responsibilities:In this role you will be responsible for:
Position where the individual facilitates quality management system in specific teams under supervision.
Performs periodic quality audits, quality controls.
Runs quality reports and provides insights with analytical data.
In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels.
Collates and publishes metrics data related to quality management system for specific teams. <...
                

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Job Overview

Job Type: Full-time

Location: Guadalajara, Mexico

Posted: June 03, 2026

Deadline: July 13, 2026