Desktop Support Specialist

Position: Field Service / Desktop Technician L1

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service through professional commitment and dedication, adapt to change, and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Responsibilities

• Image and install software on Windows and Apple laptops/desktops including iMac, installations, moves, additions, and changes and remote support.
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh.
• Printer break‑fix and installation.
• Disposal, redeployment and asset reclaim.
• Data backup and data recovery coordination.
• Hardw...