Desktop Support Specialist

TCS is looking for Desktop Support Specialist(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey; it will be requested to attend office at least 3 days per week)Required Skills (minimum 3 years of experience):English spoken advanced (mandatory)Proficient with mobile OS platforms and experience with macOS and Windows OS as well as access and authentication solutions, and ServiceNow platformMust have knowledge of installing, configuring, and maintaining OS (Such as Windows *****, macOS).
This includes applying updates, managing user accounts and resolving OS related problems.Must have knowledge of setting up & troubleshooting network connections, both wired & wireless, to ensure users can access resources like internet, share drives & printers.Implementing and enforcing security protocols such as antivirus software, VPN and access controls to protect user systems from threats.Assisting users remotely via phone, email or remote desktop tools such...