Desktop Support Specialist

Details: Job Description Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may email: Prachi mehta ((HIDDEN TEXT)) for faster processing! Role Overview The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience. Key Responsibilities End-User Support and Incident Management Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed. Troubleshoot and resolve hardware and peripheral-related incidents Manage incidents and service requests through the Client's ITSM system Ensure accurate and detailed documentation of all incidents and requests, including re...