Desktop Support Technician

Description
Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.


Key Responsibilities

+ Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.

+ Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service

+ Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.

+ Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.

+ Install, configure, upgrade, and support Windows-based workstations and b...