Desktop Support Technician II

The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role provides hands-on and remote support for hardware, software, and enterprise systems while ensuring minimal disruption to business operations.

The ideal candidate combines technical expertise with strong interpersonal skills, enabling them to deliver a “white-glove” support experience, particularly for executive leadership and high-priority users.

Requirements

Key Responsibilities

+ Customer Service & End-User Support


+ Provide responsive, professional, and courteous technical support to all end users



+ Deliver a high-quality customer experience by communicating clearly and setting expectations



+ Maintain ownership of incidents and service requests from initia...