Desktop Technician-London

Job Description
Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users.
This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
Key Responsibilities
Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11
Pre‑provision and configure devices using Microsoft Autopilot
Deploy, configure, and validate Windows 11 endpoints according to firm standards
Enroll and support mobil...