Desktop/IT Support Engineer

Role: IT Support/Desktop Support – L1/L2

Location: 6 Battery Road, Singapore (on-site)

Employment type: 1 Year - FTC

Job Description:

• Provide L1/L2 support for hardware, software, and network issues
• Install, configure, and troubleshoot desktops, laptops, printers, and applications
• Support Microsoft Windows, Office 365, and standard business applications
• Manage user accounts, email, and access (Active Directory)
• Handle incidents and service requests through ITSM tools (e.g., SMAX, ServiceNow)
• Troubleshoot network connectivity, VPN, and basic server issues
• Coordinate with vendors for issue resolution
• Maintain IT documentation and the asset inventory.