DevOps Platform Engineer (Customer Support Engineer)

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

What You'll Do

• Provide technical and non-technical support for home users, including product installation and setup assistance, troubleshooting product-related issues, account management concerns, subscription and renewal inquiries, and sales assistance and product recommendations.

• Guide customers through step-by-step solutions and educate them on product features, best practices, and available services.

• Ac...