DEX Analyst / Experience Lead

Job Title: DEX Analyst / Experience Lead

Monthly Salary: $9,500 – $12,500 SGD

Location: Singapore

Employment Type: Full-time, Permanent

Roles & Responsibilities

• Translate DEX telemetry into prioritized actionable improvements
• Own persona-based experience KPIs (login time, application response time, crash rates)
• Define and measure digital employee experience success metrics
• Conduct deep-dive analysis of poor experience episodes
• Collaborate with engineering teams to remediate experience issues
• Present experience insights to business and IT leadership
• Benchmark DEX scores against industry standards
• Drive adoption of DEX insights into operational processes
• Lead employee experience surveys and correlate with telemetry data
• Develop experience improvement roadmaps and track progress

Job Requirements