DEX Engineer

KeyResponsibilities

1. DEXPlatform Integration and Configuration

• Configure, optimize, and maintain integration between the DEX platform and ServiceNow ITSM platform. (Preferable experience with any of the leading DEX products like Tanium DEX, Nexthink, Nanoheal, Systrack etc.)
• Work with ServiceNow team to enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores powered by DEX Tool. (Through integration with ServiceNow's mid server and TaniumUI on ServiceNow)
• Support ServiceNow Maintenance Team on AI agent integration with DEX to facilitate natural language queries and endpoint actions via ServiceNow.
• Collaborate with ServiceNow team to manage automated remediation workflows initiated from the ServiceNow interface using DEX platform capabilities.
• Coordinate with client and ServiceNow Team for platform-level m...