Dialler Manager - Pietermaritzburg

Accountancy Placements

Full-time Pietermaritzburg, KwaZulu-Natal Top Executives

Posted:

June 18, 2026

Location:

Pietermaritzburg, KwaZulu-Natal, South Africa

Job Description

Responsibilities:

Manage and optimise dialler campaigns and agent capacity

Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI)

Develop and deploy AI agents for contact flows

Build real-time dashboards and track performance metrics

Lead monthly performance reviews and drive KPI improvements

Align contact strategies with compliance and legal requirements

Integrate QA and coaching insights into agent performance

Control costs by optimising contact efficiency and suppressing low-value leads

Pilot innovative contact technologies and automation tools

Oversee Excalibur data integration into contact workflows

Enable and manage tracing strategies for hard-to-contact debtors

Requirements:
Proven experience managing and optimising outbound and inbound dialler campaigns at scale

Strong working k...

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Job Overview

Job Type: Full-time

Location: Pietermaritzburg, South Africa

Posted: June 18, 2026

Deadline: July 28, 2026