Dialler Manager - Pietermaritzburg

Accountancy Placements
Full-time South Africa, KwaZulu-Natal Top Executives
Posted:
June 17, 2026
Location:
South Africa, KwaZulu-Natal, South Africa

Job Description


Responsibilities:


  • Manage and optimise dialler campaigns and agent capacity

  • Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI)

  • Develop and deploy AI agents for contact flows

  • Build real-time dashboards and track performance metrics

  • Lead monthly performance reviews and drive KPI improvements

  • Align contact strategies with compliance and legal requirements

  • Integrate QA and coaching insights into agent performance

  • Control costs by optimising contact efficiency and suppressing low-value leads

  • Pilot innovative contact technologies and automation tools

  • Oversee Excalibur data integration into contact workflows

  • Enable and manage tracing strategies for hard-to-contact debtors

  • Requirements:

  • Proven experience managing and optimising outbound and inbound dialler campaigns at scale

  • Strong working k...
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    Job Overview

    Job Type: Full-time
    Location: South Africa, South Africa
    Posted: June 17, 2026
    Deadline: July 27, 2026