Dialler system administrator

Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department. You will form part of a successful team and be situated in a bright, arty and busy environment.

The Dialler Administrator will play a key role in managing and developing business campaigns through a blended dialler and will be responsible for optimizing performance of the dialler to maximize sales opportunities, and continually analyzing campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.

Job Requirements: Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc. Work with outsource dialler providers to gain Best Practice and knowledge Increase in data penetration levels Increase in data to DMC conversions Incr...