Digicall - Service Desk Engineer

Role Summary

The main purpose of the position is to provide support for our call center users and infrastructure.

Job Description

ROLE SUMMARY
The Service Desk Engineer provides technical support to call center users, ensuring systems and telephony operate smoothly. The role requires an experienced individual with broad technical skills to resolve end-user issues, support telephony and related services, and maintain high availability of all user-facing technologies.
If you're ready to belong to an open mindset work culture that promotes continuous learning and improvement, prioritises service excellence, values individuals, and celebrates the people who light up our world, apply now and show us how you'll shine
QUALIFICATION

• Minimum: Grade 12 or equivalent NQF level 4
• Preferred: Diploma in a relevant field
• Advantageous: Bachelor's degree in computer science, engineering, or related field

EXPERIENCE

• Minimum of ...