Digital Agent

NV Group is searching for fresh talents to join our Amazing Team for the Digital Agent (Non-Voice) role.

Company Details:

NV Group is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NV Group offers credit management, debt collection and legal services to Australian companies.

NV Group promotes a family oriented environment, work life balance and are composed of tenured employees.

Job Role:

The Digital Agent (Non-Voice) is responsible for facilitating communication between the Voice Agent and customers or potential leads who prefer digital interaction channels such as email or SMS.

The primary objective is to identify the responsible party for utility usage and establish an account or disconnect the services.

Job Responsibilities:

• Communication Liaison - Serve as a liaison between the Voice Agent and customers or Leads who prefer digital communicatio...