Digital Analyst

Overview

The Digital Services Unit supports business units to improve customer service, community outcomes and organisational performance through digital means. It fosters a culture of problem solving, proactivity, and agility.

Job Description

We are seeking an experienced, dynamic Digital Analyst to help deliver innovative projects within the HR and Regulatory sectors. The role involves working with cross‑functional teams to deliver cutting‑edge solutions.

Responsibilities

• Facilitate workshops and meetings to understand business processes, gather requirements and validate solutions.
• Identify process improvements, conduct detailed requirements analysis, translate and map outcomes, and create functional specifications for new or existing solutions.
• Focus on delivering outcomes over outputs, bridging the gap between business processes and technology solutions.
• Build and maintain strong relationships w...