Digital Banking Support Officer

The Opportunity
Opportunity to work for one of the leading financial service providers and top banks
Great exposure to learn about banking products and services domain
East Location
MNC|Bank
The Job
Handle internal and external customer enquiries, providing accurate information and effective solutions via phone and email.
Follow up on outstanding issues to ensure timely resolution within service levels.
Coordinate with internal teams to resolve customer matters efficiently.
Support users on corporate digital banking platforms and guide them on system navigation.
Manage enquiries and clarifications related to digital banking forms.
Maintain professionalism and adhere to internal procedures at all times.
Support any additional tasks assigned by the team or management.
Deliver consistently high service standards to achieve customer satisfaction.
Handle inbound calls from internal stakeholders such as RMs, Assistant RMs, and branch staff.
The Ta...