Digital Citizen Support Clerk

Join Interior Health’s Digital Health, Digital Patient Solutions team as a casual Digital Citizen Support Clerk and help support the future of healthcare technology. Based out of the Interior Health Kelowna Warehouse, this role plays an important part in connecting citizens with digital health tools that improve access to care and enhance the patient experience.

Your Role

As a Digital Citizen Support Clerk, you will provide direct support to citizens using Interior Health’s digital health tools and virtual care technologies, including MyHealthPortal, online patient booking platforms, and virtual care applications such as Zoom. You’ll assist users with account access, appointment booking, troubleshooting, and general inquiries while ensuring privacy, security, and confidentiality standards are maintained. Working closely with internal teams and System Analysts, you’ll help identify and resolve issues, support continuous process improvements, and contribute to pro...