Digital Client Journey and Experience Manager

Key Responsibilities and Focus

• Defining, managing and coordinating the digital customer and partner experience along the value chain, from pre-sales to post-sales and service management.
• Requirements management of customer and partner needs in the context of an omni-channel strategy.
• Vendor management, selection and governance of external service providers in the context of the digital customer and partner experience.
• Define and implement processes and governance across all platforms, systems including data management.
• Define and implement governance including data consistency, data quality and data compliance.

Requirements Profile

• Minimum of 5 years' experience in digital customer and partner journey.
• Agency experience with industrial clients or comparable industry experience.
• Experience leading project teams in matrix organisations, with multiple departments and/or external service p...