Digital Community Agent - Durban

REFERENCE: MDCA03/2025
Icebolethu Group is an authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of a Permanent Digital Community Agent within the Marketing Department, a Division of Icebolethu Group to be based in the Durban branch. The successful incumbents will be required to ensure enquiries and conversations are monitored and responded to within social media platforms including Facebook, Twitter, and other similar social media outposts by monitoring and following conversations and platforms. Additionally, engaging in dialogues and answering questions where appropriate client service queries and attention required. Furthermore, escalating complaints and resolve issues to completion where possible.