Digital Customer Engagement Principal

Roles and Responsibilities:

AIA+ Strategic Leadership & Product Vision

• Define and own the multi-year strategic roadmap for AIA+, ensuring alignment with corporate objectives, customer needs, and emerging technologies.
• Lead the transition and change management from legacy systems to new digital platforms. Define the sequence and timing of the transition that ensures minimal disruption and maximum value delivery to both customers and the business.
• Prioritize features and enhancements using data-driven insights and feedback from users and stakeholders and provide direction to the delivery team within the Digital Customer Tribe.
• Serve as the primary product evangelist, influencing senior stakeholders and driving consensus across business units in support of the AIA+ Philippines roadmap.

AIA Vitality Platform Development & Optimization

• Define and own a roadmap for AIA Vitality ...