Digital Customer Experience (CX) Specialist

Black Pearl is recruiting for a client in the UAE seeking a talented Digital Customer Experience (CX) Specialist to develop and implement strategies that enhance digital customer interactions and align with the organizations goals.

• Support the design and implementation of digital CX projects ensuring timely execution and alignment with business objectives.
• Utilize data analytics tools to gather insights on customer behavior and preferences.
• Optimize digital channels (websites mobile apps and social media) for usability accessibility and engagement.
• Collaborate with IT and other teams to integrate new technologies that improve customer experience.
• Monitor and report on the performance of digital CX initiatives using key performance indicators (KPIs).
• Provide recommendations to continuously improve digital customer experiences.
• Develop self‑service solutions and FAQs to enhan...