Digital Customer Success Coordinator

The Digital Customer Success Coordinator (
fixed term contract
) will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.

The Digital Customer Success Coordinator will be reporting to the Sales Enablement Manager. This post is based at Goodwood.

Principal Accountabilities:

Platform Operations Management

• Manage customer engagement and utilization on OUP platforms (including Oxford Reading Buddy, Oxford Reading Safari, Eduzone, etc.)
• Ensure customer satisfaction with all logged queries and technical requirements

Customer Relations Management

• Build trusted advisory relationships with d...