Digital Customer Success Manager DACH

As a Digital Customer Success Manager at Tellent your mission is to spearhead Tellent's Digital Customer Journey. Within the DACH market, you will be managing, growing, and retaining the segment of small-mid market customers (about 1400 customers at this point), with additional impact on the entire customer base. Your primary focus will be on driving product adoption, customer satisfaction, and retention through digital engagement methods that directly contribute to Tellent’s growth and Gross Revenue Retention (GRR) objectives. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best digital led experience possible.

This is an exciting career opportunity in a dynamic growth-stage SaaS organisation where your contribution is visible at company level. You will be leading projects which directly impact our business goals while you test, roll-out and iterate your ideas.

About the team:

The DACH Cus...