Digital Customer Success Manager (DCSM)

**Requisition ID: 453215**
**Work Area: Sales**
**Expected Travel: 0 - 40%**
**Career Status: Professional**
**Employment Type: Regular Full Time**
**Career Level: T2-2**

**Additional Locations:**

Original Posting Date: 06/15/2026

Job Title: Digital Customer Success Manager (DCSM)

Location: Newtown Square, PA

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Digital Customer Success Manager (DCSM) at our Newtown Square, PA location to engage, enable, and support customers in assigned region on post-sales engagement methodology and post sales related topics cross cloud or LOB specific.

Expectations and Tasks:

Provide value and expertise regarding specific LOBs, in order the continuity of the customer's (and their customer's) cloud subscription-based solutions and maximizing their usage at the product level. Support assigned customers to establish their own custome...