Digital Customer Success Manager

**Overview**
**Key Responsibilities**:
- Develop, deliver, and facilitate high-quality digital content including webinars, video tutorials, virtual training sessions, and asynchronous engagement formats.
- Collaborate with Program Managers and content teams to align delivery with program goals and customer needs.
- Host live webinars and virtual sessions, engaging customers and driving active participation.
- Record and produce video content to support educational and promotional initiatives.
- Use storytelling and instructional design best practices to create impactful, easy-to-understand customer experiences.
- Leverage feedback and data to continuously improve content relevance and delivery methods.
- Support the expansion of digital engagement channels including social media and in-product messaging where applicable.
- Maintain strong working knowledge of the product and customer success strategies to ensure content accuracy and usefulness.