Digital Desk Specialist

The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our advisors, marketing assistants, back-office support staff, and end customers.

The Digital Desk Specialist will join a team that supports advisors, back-office staff, and end customers, with a primary focus on enabling advisors and operational teams through effective use of our insurance and investment digital tools. In addition, this role will be cross-trained as a Vitality Concierge, providing support to Manulife policy holders by assisting with inquiries related to the Vitality Program.

Working in Relationship Management as a Digital Desk Specialist, this role will offer real-time operations support and training that focuses on the “how” in using our insurance and investment digital tools. With our distributors as the focus, this role will take a professional approach to every interaction to ensure high quality, exceptional customer service ...