Digital Desk Specialist

The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our advisors, marketing assistants, back‑office support staff, and end customers.

The Digital Desk Specialist will join a team that supports advisors, back‑office staff, and end customers, with a primary focus on enabling advisors and operational teams through effective use of our insurance and investment digital tools. In addition, this role will be cross‑trained as a Vitality Concierge, providing support to Manulife policy holders by assisting with inquiries and navigation of the Vitality Program.

Working in Relationship Management as a Digital Desk Specialist, this role will offer real‑time operations support and training that focuses on the “how” in using our insurance and investment digital tools. With our distributors as the focus, this role will take a professional approach to every interaction to ensure high quality, exceptional custom...