Digital Engagement Senior Manager at BMO

Lead digital transformation efforts as the Digital Engagement Senior Manager at BMO in Toronto. This hybrid role focuses on enhancing engagement through innovative banking solutions.

In this pivotal position, you will define the vision for digital adoption and engagement strategies that align with customer lifecycle management. By fostering collaboration among multiple departments, you will spearhead initiatives that facilitate smoother transitions to self-service features, fostering customer satisfaction and operational efficiency.

Key Responsibilities: • Develop a 3-5 year strategy for digital adoption initiatives • Manage complex onboarding and engagement programs • Create change management strategies for new capabilities • Use data analytics to track engagement metrics • Build relationships with stakeholders to support initiatives

Requirements: • Minimum of 7 years in retail banking or similar domains • Demonstrated experience with change management • Str...