Digital Experience Advisor at iA Insurance

Transform customer journeys as a Senior Digital Experience Advisor with iA Auto and Home Insurance. Focus on optimizing digital platforms while promoting a people-centered approach.
In this strategic senior role, you will enhance transactional and informational digital platforms by analyzing user behavior and performance data. Collaborating with stakeholders, you will define business needs and identify key improvement opportunities that maximize digital experiences. Your insights will shape the future of our customer interactions in a collaborative environment.
Key Responsibilities:
• Define business needs for platform performance goals
• Analyze user behavior and customer feedback data
• Prioritize and lead digital improvement initiatives
• Maintain and prioritize the digital platforms roadmap
• Monitor key performance indicators and recommend actions
Requirements:
• Bachelor’s degree in business, marketing, or e-commerce
• 5-7 years of experience in digi...