Digital Experiences Program Specialist

**About the Role**At Uber, the Digital Experience Products Insights and Rollouts team is at the forefront of delivering magical user experiences through intuitive, efficient, and innovative self-support services, all while maximizing the efficiency of contact center agents with thoughtful investments in tech.As a Digital Experiences Program Specialist within this dynamic team, you will support initiatives aimed at enhancing the support provided to our customers and business partners within Community Operations.Your role is critical in developing impactful digital support experiences leveraging deep insights into how our products benefit our stakeholders.You will play a key role in performing deep data analysis on our KPIs and automations performance, providing insights to help improve our customer's experience, and supporting the testing and rollout of new Digital Experiences products, which include automated process flows, chatbots, and Generative AI.You will work closely with our ...