Digital Marketing Customer Relation Staff

WHAT YOU'LL BE DOING

• Ensure seamless digital customer experience, including enhancement, troubleshooting, and loyalty program management of My Yamaha App.
• Moderate live chats and emails, answer inquiries, and gather feedbacks to enhance customer engagement and service quality.
• Enhance dealer and user operations by tracking dealer activities, managing OR codes and material distribution, and resolving technical or account issues.
• Drive marketing efforts by planning campaigns, producing digital assets, and coordinating activations.
• Manage rewards and benefit programs based on the budget allocation, and redemption process.
• Maintain and renew brand collaborations, monitor voucher usage, and introduce benefit opportunities.
• Optimize multi-platform engagements to amplify campaign reach and support overall growth strategies.
• Performs other related duties that may be assigned by immediate superior.

WHAT ...