Digital Media Senior Associate - Customer Support (Projects) - DV360

Overview

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals — all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Digital Media Senior Associate you will provide platform support for the DoubleClick Suite of products like Dv360, SA360, AB, Studio, CM 360 etc. Key Deliverables include Product Support. You will respond to advertiser or agency queries using email and chat channels. You will receive tickets (chat & email) from clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results.

Responsibilities

• Troubleshoot and resolve issues related to DoubleClick Bid Manager (DBM), Exchange Buying, Campaign Manager (CM) and Rich Media Publisher Page Issues, and Search Ads 360. This includes techni...