Digital Operations Specialist

Job Summary
The Digital Operations - Specialist is responsible for efficiently managing and enhancing digital transactions, ensuring seamless online services and customer inquiries through various online channels and the CVM website. Reports directly to the Digital Operations Officer and plays a vital role in facilitating daily operations, maintaining excellent customer service, and adhering to established company standards.
Organizational Reporting
Reports directly to the Digital Operations Officer
Specific Duties And Responsibilities
Conduct Online Transactions: Execute all customer online transactions via the company website and other available online platforms, ensuring accuracy and efficiency
Daily Reporting: Prepare daily reports summarizing activities and transactions handled, providing insights and data for decision-making
Branch Concern Management: Address and resolve all branch concerns related to online transactions, including renewals, sangla (pawn), an...